Frequently Asked Questions
How long should you wear the FLOW Compression Socks each day?
You can wear the FLOW Compression Socks for several hours at a time, depending on your activity and comfort. Many people wear them during workouts, long workdays, travel, or recovery periods. If you are new to compression, start with shorter wear times and gradually increase.
Who should use the FLOW Compression Socks?
The FLOW Compression Socks are suitable for active individuals, people who spend long hours on their feet or sitting, frequent travellers, and those looking to support circulation and recovery. They are designed for everyday comfort and performance across training, work, and rest.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at kineticlabshop@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.